PULSTECPulstec Industrial Co.,Ltd.Japanese
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FAQs


  
FAQs


QWhat should I do if I have a problem?
QPlease let me know about the product warranty.
QCan you repair a discontinued products?
QHow can I exchange the parts?
QCan you customize the product we have already purchased?

QWhat should I do if I have a problem?
APlease check the following information about the product, then contact our sales office.
Model name of the product
Serial number
Target media type
Details of the problem
How often does the problem occur?

Contact
Pulstec USA, Inc.  TEL +1-310-316-8185
Head Quarters  TEL +81-53-522-3611
Tokyo Sales Office TEL +81-3-5354-5001
Office hours: 9:00am-12:00pm/1:00pm-5:00pm
Monday through Friday
(Except national holidays and company holidays)

QPlease let me know about warranty of a equipment.
AThe warranty period differs depending on the type of product. Please contact our sales office for more details.

QCan you repair a discontinued products?
AWe would repair the products if possible. However, please understand that the repair may not be possible due to component availability, etc.

QHow can I exchange the parts?
APlease check the following information about the product, then contact our sales office.
Model name of the product
Serial number
Place of the parts

Contact
Pulstec USA, Inc.  TEL +1-310-316-8185
Head Quarters  TEL +81-53-522-3611
Tokyo Sales Office TEL +81-3-5354-5001
Office hours: 9:00am-12:00pm/1:00pm-5:00pm
Monday through Friday
(Except national holidays and company holidays)

QCan you customize the product we have already purchased?
AYes, we can customize our products, so please feel free to contact our sales office.



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